Returns & Exchanges
Due to the perishable nature of our baking mixes and frostings, we cannot accept physical returns; however, if you are not 100% satisfied with your order, we are committed to making it right.
Review Your Order
Inspect your package upon arrival for any signs of damage, missing items, or quality concerns within 14 days of delivery.
Contact Support
Email our customer care team at hello@missjones.com with your order number and a brief description of the issue.
Provide Documentation
Include clear photos of the product packaging and the shipping label to help us process your request and improve our quality control.
Receive Resolution
Once reviewed, we will issue a full refund to your original payment method or ship a fresh replacement at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing